Refund policy

At Luma Vitalis, we want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of delivery. We offer refunds or exchanges on unopened products in their original condition. Due to hygiene reasons, certain personal care items cannot be returned once opened. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Please contact our support team at support@lumavitalis.shop to initiate a return, and we'll provide you with return instructions. Refunds will be processed within 5-10 business days of receiving the returned item."